Kenneth T.
About Kenneth T.
Kenneth T. is a KYC, AML, and BCA Analyst currently employed at Starling Bank in the United Kingdom. With a background in customer service and banking, he has held various positions at dfcu Bank and possesses expertise in risk analysis and fraud prevention.
Work at Starling Bank
Currently, Kenneth T. works at Starling Bank as a KYC, AML, and BCA Analyst. He has held this position since 2020, contributing to the bank's compliance and risk management efforts in the United Kingdom. His role involves conducting risk grading analysis and performing sanction screen searches, which are essential for account validation and fraud prevention. Kenneth emphasizes the importance of customer service and works collaboratively with the team on SME-related queries and general business customer inquiries.
Previous Experience at DFCU Bank
Kenneth T. has extensive experience at DFCU Bank, where he held multiple roles from 2010 to 2017. He started as a Sales Representative in account opening and click banking, then served as a Customer Service Officer and later as a Digital Banking Representative. He progressed to the position of Account Services Officer/Chief Cashier and eventually became the Branch Operations Manager. His tenure at DFCU Bank allowed him to develop a strong commitment to customer service and operational efficiency.
Education and Expertise
Kenneth T. studied Economics at Makerere University, where he earned his Bachelor's degree from 2010 to 2013. His educational background provides a solid foundation for his work in financial services. He possesses expertise in areas such as sanction screen searches, PEP identification, risk grading analysis, and black list matching, which are crucial for anti-money laundering (AML) and fraud prevention processes.
Customer Service Skills
Kenneth T. demonstrates a strong commitment to customer service across his various roles. He emphasizes the importance of treating customers as a priority to prevent losing them to competitors. His flexible and reliable work ethic allows him to work weekends, emergency shifts, and long hours, ensuring customer satisfaction. His experience in customer-facing roles has equipped him with the skills necessary to support business customers effectively.