Kieran P.
About Kieran P.
Kieran P. is a Complaint Handler at Starling Bank in Cardiff, Wales, where he has worked since 2022. He has extensive experience in customer service and complaint handling across various organizations, including Next Ltd, Experian, and Tesco.
Work at Starling Bank
Kieran P. has been employed at Starling Bank as a Complaint Handler since 2022. In this role, he is responsible for managing customer complaints and ensuring that issues are resolved efficiently. His work is based in Cardiff, Wales, United Kingdom. Kieran's position involves conducting impartial investigations and maintaining compliance with regulatory requirements.
Education and Expertise
Kieran P. has a diverse educational background. He studied English and Mathematics at Ellesmere College, achieving GCSE qualifications from 2009 to 2010. He also attended South Leicestershire College, where he completed a Certificate Level 2 in Food Safety in Catering and an OCR Level 1 in Health and Social Care, both in 2010 to 2011. Additionally, he studied British Sign Language at Action Deafness, achieving a Pass in 2008.
Background in Customer Service
Kieran P. has extensive experience in customer service roles across various organizations. He worked at Tesco for eight years in multiple capacities, including Customer Service Assistant and Customer Service Manager. He then served as a Complaint Handler at Next Ltd and as a Customer Relations Officer at Experian. Most recently, he worked as a Customer Service Specialist at Butter.co.uk before joining Starling Bank.
Regulatory Compliance Knowledge
Kieran P. has a strong understanding of regulatory requirements, including the Financial Conduct Authority (FCA), Data Protection Act (DPA), Consumer Credit Act (CCA), and General Data Protection Regulation (GDPR). He self-educates to ensure compliance with these regulations, which is essential in his role as a Complaint Handler.
Communication and Team Management Skills
Kieran P. is known for his excellent communication skills, which help him establish professional relationships with clients and colleagues. He demonstrates expertise in managing large caseloads and conducting thorough investigations. Kieran has a proven track record of motivating and influencing teams to achieve targets and deliver high service levels.