Kieran Smith
About Kieran Smith
Kieran Smith is a Financial Difficulty & Vulnerability Specialist at Starling Bank in Cardiff, Wales, with a background in customer relations from easyJet and experience in finance from MotoNovo Finance. He has worked in high-pressure environments and has a solid educational foundation from Ysgol Plasmawr.
Work at Starling Bank
Kieran Smith has been employed at Starling Bank since 2021, serving as a Financial Difficulty & Vulnerability Specialist. In this role, he focuses on assisting customers facing financial challenges, providing support and guidance tailored to their needs. His position involves managing sensitive customer interactions and ensuring that clients receive appropriate assistance during difficult times. Kieran's work contributes to Starling Bank's commitment to customer care and financial inclusivity.
Previous Experience in Finance
Before joining Starling Bank, Kieran worked at MotoNovo Finance as a Collections Specialist from 2020 to 2021. In this role, he was responsible for managing collections processes and engaging with customers regarding their financial obligations. His experience in finance has equipped him with skills in customer relations and collections, which he applies in his current position.
Background in Customer Relations
Kieran has a background in customer relations, having worked at easyJet from 2016 to 2018. During his time as Cabin Crew and Customer Relations Specialist, he managed customer interactions in high-pressure environments, honing his skills in communication and problem-solving. This experience in the aviation industry provided a foundation for his transition into finance.
Education and Expertise
Kieran studied at Ysgol Plasmawr from 2009 to 2016, where he achieved GCSE and A Level qualifications with grades A*-C. His educational background has contributed to his analytical and interpersonal skills, which are essential in his current role as a Financial Difficulty & Vulnerability Specialist. Kieran's expertise lies in managing customer interactions and providing support in challenging financial situations.