Kirstie Jones
About Kirstie Jones
Kirstie Jones serves as the Business Account Onboarding Team Lead at Starling Bank, where she has worked since 2020. She has a diverse background in finance and fashion, holding various roles in banking and serving as Lead Designer & Artistic Director at Marquis Fashion Magazine.
Work at Starling Bank
Kirstie Jones has been serving as the Business Account Onboarding Team Lead at Starling Bank since 2020. In this role, she is responsible for overseeing the onboarding process for business accounts, ensuring a smooth transition for new clients. Her position is based in Cardiff, Wales, where she has contributed to the bank's growth and customer satisfaction for four years.
Previous Experience in Finance
Before joining Starling Bank, Kirstie Jones worked at V12 Retail Finance Limited as an Underwriting Manager from 2018 to 2020. She also held the position of Customer Services Manager at the same company from 2017 to 2018. Additionally, she has experience at Lloyds Banking Group, where she served as a Redress SME and Regression/UAT Tester from 2014 to 2017, and as a Quality Assurance Auditor from 2013 to 2014.
Background in Customer Service
Kirstie Jones began her career in customer service at the Royal Bank of Scotland, NatWest, and Ulster Bank as a Specialist Complaint Handler in 2012. She also worked at Lloyds Banking Group in various capacities, including Redress Calculations for four months in 2012. This extensive background in customer service has equipped her with the skills necessary for her current role.
Education and Expertise
Kirstie Jones studied at Wyedean Sixth Form, where she focused on Photography and Graphic Design from 2008 to 2010. This educational background complements her dual career as a Lead Designer and Artistic Director at Marquis Fashion Magazine, showcasing her expertise in both finance and creative design.
Freelance Graphic Design Career
Since 2008, Kirstie Jones has maintained a freelance graphic design career, indicating her long-standing commitment to creative pursuits. This role allows her to apply her design skills while balancing her responsibilities in the finance sector.