Laura Smart
About Laura Smart
Laura Smart is a Card Fraud Analyst at Starling Bank, where she has worked since 2020. She has a strong background in project management and extensive experience in complaint handling within the financial services sector.
Work at Starling Bank
Laura Smart has been employed at Starling Bank as a Card Fraud Analyst since 2020. In this role, she focuses on identifying and mitigating card fraud, utilizing her expertise in the financial services sector. Her position involves analyzing transaction data, investigating fraudulent activities, and implementing strategies to enhance security measures for cardholders.
Previous Experience in Financial Services
Prior to her current role, Laura worked at Huntswood as a Complaint Handler for the Financial Services division of Lloyds Banking Group from 2017 to 2020. During this three-year tenure, she developed skills in managing customer complaints and resolving issues effectively. She also briefly served as a Senior Complaint Handler for a Deloitte-run project at Momenta Group Global in early 2020.
Educational Background
Laura Smart studied at the University of South Wales, where she earned a First Class Honours Degree in Business Management. Her academic journey spanned from 2012 to 2015. Prior to this, she completed her A levels at St Davids Catholic College from 2010 to 2012 and achieved her GCSEs at Builth Wells High School from 2005 to 2010.
Project Management and Customer Focus
Laura possesses a strong background in project management, particularly within customer-focused roles. Her experience includes working as a Project Administrator at Huntswood for the Financial Services division of Lloyds Banking Group from 2015 to 2017. This role, along with her various positions in customer service, has equipped her with the skills necessary to thrive in dynamic environments.
Diverse Work Experience
In addition to her roles in financial services, Laura has a diverse work history that includes positions in retail and human resources. She worked as a Sales Assistant and later as a Senior Sales Assistant at Paperchase Products Ltd from 2013 to 2015. Additionally, she spent a month in 2014 in the Human Resources Department at Bloomsbury Publishing Plc. Her varied experiences contribute to her comprehensive skill set.