Laura Swainston
About Laura Swainston
Laura Swainston serves as the Overnight Customer Service Coach at Starling Bank, a position she has held since 2020.
Work at Starling Bank
Laura Swainston has been employed at Starling Bank since 2020. In her role as Overnight Customer Service Coach, she is responsible for training and supporting customer service representatives during night shifts. Her position involves ensuring that the team meets performance standards and provides high-quality service to customers.
Professional Experience
In her capacity as Overnight Customer Service Coach, Laura Swainston has accumulated four years of experience in coaching and mentoring customer service teams. This role requires her to develop training materials and conduct sessions that enhance the skills of the customer service staff.
Coaching and Training Expertise
Laura Swainston specializes in coaching customer service representatives. Her expertise includes developing effective training programs that focus on improving customer interactions and service efficiency. She plays a key role in fostering a supportive environment for team members.