Lilian Calderon Santos
About Lilian Calderon Santos
Lilian Calderon Santos is an SME Collections Agent currently employed at Starling Bank since 2021. She has a diverse background in customer service and interpreting, with previous roles at various organizations including busuu, Vanquis Bank, and Medway Council.
Current Role at Starling Bank
Lilian Calderon Santos currently serves as an SME Collections Agent at Starling Bank. She has held this position since 2021, contributing to the bank's collections team for three years. In this role, she is responsible for managing collections processes and ensuring effective communication with clients.
Previous Experience in Customer Service
Before joining Starling Bank, Lilian worked in various customer service roles. She served as a Customer Service Agent at busuu from 2017 to 2018 for seven months. Following this, she worked at Vanquis Bank as a Loans Solution Specialist from 2018 to 2021 for three years. Her background includes experience in multilingual customer service, having worked at Lebara as a Multilingual Customer Service Representative from 2011 to 2013.
Experience as a Community Interpreter
Lilian has extensive experience as a Community Interpreter. She worked at ONCALL Interpreters & Translators from 2017 to 2018 for one year and at Vandu Language Services for another year in the same timeframe. Additionally, she served as a Community Interpreter for Medway Council in 2018 for six months. These roles involved facilitating communication between parties who spoke different languages.
Background in Customer Service and Support Roles
Lilian's career in customer service began at Medway Council, where she worked as a Customer Service Officer from 2013 to 2016 for three years. She also held the position of Live Chat Agent at Call It Automotive Ltd from 2016 to 2018 for two years, providing support through online communication channels. Her diverse roles have equipped her with a strong foundation in customer relations and support.
Education and Skills
While specific educational details are not provided, Lilian's career trajectory indicates a strong skill set in customer service, communication, and multilingual support. Her ability to work in various roles across different organizations highlights her adaptability and proficiency in handling customer inquiries and collections.