Linda Jayasuriya
About Linda Jayasuriya
Linda Jayasuriya is a Customer Service Officer at Starling Bank in the United Kingdom, with a strong background in customer service and business development in the banking sector. She has held various roles at Standard Chartered Bank in Sri Lanka and has a diverse educational background, including an MBA and studies in human resources and credit management.
Current Role at Starling Bank
Linda Jayasuriya currently serves as a Customer Service Officer at Starling Bank, a position she has held since 2021. In this role, she is responsible for addressing customer inquiries and providing support to enhance the overall customer experience. Her experience in customer service within the banking sector contributes to her effectiveness in this position.
Previous Experience at Standard Chartered Bank
Prior to her role at Starling Bank, Linda Jayasuriya worked at Standard Chartered Bank in various capacities. She served as a Customer Services Manager in Priority Banking from 2018 to 2021, and as a Senior Client Service Executive in Priority Banking from 2017 to 2018. Additionally, she held the position of Business Development Executive from 2014 to 2016, and worked as a Bank Teller for six months in 2016. This extensive experience in customer service and business development has equipped her with valuable skills in the banking industry.
Educational Background
Linda Jayasuriya has a diverse educational background. She earned a Master of Business Administration (MBA) from the University of South Wales in 2022. She also holds a Bachelor of Arts (Hon) in International Business from Middlesex University, completed in 2020. Additionally, she is pursuing studies in Human Resources Management at the Institute of Personnel Management Sri Lanka and is working towards a Diploma in Credit Management at the Sri Lanka Institute of Credit Management. Her education includes studies in Information and Communication Technology and Business Management.
Skills and Expertise
Linda Jayasuriya possesses a strong background in customer service and business development, particularly within the banking sector. Her leadership skills have been developed through various roles in customer service management. She has a comprehensive understanding of credit management, which she is currently enhancing through her diploma studies. Her diverse skill set is complemented by her educational pursuits in human resources management and information technology.
Transition from Food Service to Banking
In 2021, Linda transitioned from the food service industry, where she worked as a Kiosk Team Member at YO! Sushi, to a customer service position at Starling Bank. This shift highlights her adaptability and commitment to enhancing her career in customer service within the banking sector.