Liz Griffiths
About Liz Griffiths
Liz Griffiths serves as the SME Collections Team Leader at Starling Bank in Cardiff, Wales, a position she has held since 2020. Previously, she was the Head of Customer Service & Broker Relations at Propel Finance for 23 years, where she contributed to the development of the Customer Service Department.
Work at Starling Bank
Liz Griffiths has been serving as the SME Collections Team Leader at Starling Bank since 2020. In this role, she is responsible for managing collections for small and medium-sized enterprises (SMEs) in Cardiff, Wales. Her work involves overseeing the collections process and ensuring effective communication with SME customers, particularly those who have utilized the Bounce Back Loan scheme.
Previous Experience at Propel Finance
Before joining Starling Bank, Liz Griffiths worked at Propel Finance for 23 years, where she held the position of Head of Customer Service & Broker Relations from 1997 to 2020. During her tenure, she played a significant role in developing the Customer Service Department, focusing on enhancing customer experience and staff motivation. Her extensive experience in Broker Relations contributed to her skills in collaboration, communication, and negotiation.
Education and Expertise
Liz Griffiths completed her education at Willows High School. Her career has been marked by a focus on customer service and broker relations, which has equipped her with the skills necessary to lead teams and manage customer interactions effectively. Her expertise includes working with SME customers and understanding their financial needs.
Background
Liz Griffiths has a long-standing career in the financial services sector, with a particular emphasis on customer service and collections. Her work at Propel Finance laid the foundation for her current role at Starling Bank, where she continues to support SMEs in navigating their financial obligations. Her background reflects a commitment to improving customer experiences and fostering positive relationships within the industry.