Louise Abbott
About Louise Abbott
Louise Abbott is a Retail Card Disputes Manager at Starling Bank, where she has worked since 2022. She has extensive experience in disputes and fraud management, having held various roles at Curve and Qorbital, and holds a Bachelor of Arts in Criminology from Durham University.
Current Role at Starling Bank
Louise Abbott serves as the Retail Card Disputes Manager at Starling Bank. She has held this position since 2022 and is based in London, England. In her role, she is responsible for managing disputes related to retail card transactions, ensuring that customer issues are resolved efficiently and effectively.
Previous Experience in Disputes Management
Prior to her current role, Louise Abbott worked in various positions related to disputes management. She was the Disputes and Chargeback Lead at Curve from 2021 to 2022, where she focused on handling chargeback processes. She also served as the Disputes Team Lead at Curve from 2020 to 2021, and as a Disputes Specialist from 2019 to 2020. Additionally, she worked at Qorbital as the Fraud & Disputes Lead for six months in 2022 and briefly at Fast as a Risk and Disputes Specialist.
Educational Background in Criminology
Louise Abbott studied at Durham University, where she earned a Bachelor of Arts degree in Criminology. Her studies spanned from 2015 to 2018, providing her with a foundational understanding of criminal behavior and the justice system, which is relevant to her career in disputes management.
Early Career in Retail
Before entering the field of disputes management, Louise Abbott worked as a Sales Assistant at Smiggle UK & ROI from 2016 to 2017. This role provided her with early experience in customer service and retail operations, contributing to her skill set in managing customer interactions.