Lucien Rowe
About Lucien Rowe
Lucien Rowe is a BCA team member at Starling Bank, where he has worked since 2020. He has a background in customer service, having held positions at STARTEK, Metro Bank, and Bibo Global Opportunity, and he holds a degree in Business Administration from the University of Technology, Jamaica.
Work at Starling Bank
Lucien Rowe has been a member of the BCA team at Starling Bank since 2020. In this role, he focuses on customer service within the Business Account Onboarding team. His responsibilities include assisting customers in the onboarding process and ensuring a smooth transition to using the bank's services. Prior to his current position, he was part of the Personal Account Onboarding team, where he also emphasized customer service and growth.
Previous Experience in Banking
Before joining Starling Bank, Lucien Rowe worked at Metro Bank in the UK as a Bank Teller from 2018 to 2019. His role involved direct customer interactions and handling various banking transactions. Additionally, he briefly worked at STARTEK in 2015 as an Engagement Specialist for five months in Kingston, Jamaica, where he gained experience in customer engagement.
Education and Expertise
Lucien Rowe studied at the University of Technology in Jamaica, where he pursued a degree in Business Administration and Management. His studies began in 2011, and he has developed a strong foundation in business principles. This educational background supports his customer service-oriented mindset and his focus on personal development in his professional career.
Experience in Education
Lucien Rowe worked as an Online English Tutor at Bibo Global Opportunity from 2015 to 2017 in the Philippines. This role involved teaching English to non-native speakers, which enhanced his communication skills and ability to engage with diverse audiences.
Focus on Personal Development
Lucien Rowe demonstrates a commitment to personal development and continuous improvement in his professional role. He actively seeks opportunities to enhance his skills and knowledge, aligning with his customer service-oriented approach in the banking sector.