Lucy Lepe
About Lucy Lepe
Lucy Lepe serves as the Learning and Development Coordinator at Starling Bank, a position she has held since 2021. She has a background in Sociology and Psychology from Coventry University and has previously worked in various roles within the banking sector.
Work at Starling Bank
Lucy Lepe has been employed at Starling Bank since 2021 as a Learning and Development Coordinator. In this role, she focuses on enhancing employee skills and knowledge through structured training programs. Prior to her current position, she worked at Starling Bank in various capacities, including as a Complaints Specialist from 2019 to 2021 and as a Customer Service Representative for a brief period in 2018. Her experience at Starling Bank spans over three years, contributing to her understanding of the banking sector and customer service.
Education and Expertise
Lucy Lepe studied at Coventry University from 2010 to 2013, where she earned a degree in Sociology and Psychology. This academic background provides her with insights into human behavior and social dynamics, which are beneficial in her role in Learning and Development. Her education supports her ability to design effective training programs that cater to diverse learning needs within the organization.
Professional Background
Before joining Starling Bank, Lucy Lepe gained valuable experience in the banking industry. She worked at HSBC as a Universal Banker from 2016 to 2018, where she engaged with customers and provided banking services. Additionally, she served as a Sales Associate at Anya Hindmarch from 2014 to 2016, which helped her develop strong customer service and sales skills. Her diverse work history has equipped her with a broad skill set applicable to her current role.
Career Progression
Lucy's career has shown a clear trajectory within the banking and customer service sectors. Starting as a Sales Associate, she transitioned to roles that focused more on customer interaction and support, such as her time at HSBC and Starling Bank. Her progression from Customer Service Representative to Complaints Specialist and finally to Learning and Development Coordinator reflects her commitment to professional growth and her ability to adapt to various roles within the industry.