Lucy Shakesheff
About Lucy Shakesheff
Lucy Shakesheff is a Customer Service Operations Manager at Starling Bank, with extensive experience in customer service roles across various companies. She has held leadership positions at organizations such as JacKITco Ltd, The Royal Mint, and Tesco PLC, focusing on team development and customer service excellence.
Current Role at Starling Bank
Lucy Shakesheff serves as the Customer Service Operations Manager at Starling Bank. She has held this position since 2022, contributing to the bank's focus on delivering exceptional customer service. In her role, she is responsible for overseeing customer service operations and ensuring that the team meets the bank's service standards.
Previous Experience at JacKITco Ltd
Prior to her current role, Lucy worked at JacKITco Ltd as the Global Client Services Manager from 2019 to 2021. During her tenure, she focused on managing client services on a global scale, enhancing client satisfaction and operational efficiency.
Career at The Royal Mint
Lucy held the position of Customer Contact Operations Manager at The Royal Mint from 2021 to 2022. In this role, she managed customer contact operations, ensuring effective communication and service delivery to customers.
Background in Customer Service Management
Lucy has extensive experience in customer service management across various industries. She has worked in roles such as Team Manager at Dŵr Cymru Welsh Water and Customer Service Manager at JoJo Maman Bébé. Her career spans over two decades, during which she has developed a strong focus on coaching and training teams to foster a customer service culture.
Leadership and Team Development Skills
Lucy emphasizes the importance of developing, coaching, and training teams to promote high levels of customer service. She thrives in leadership roles that challenge her and allow her to work outside of her comfort zone, contributing to her effectiveness in fast-paced customer service environments.