Lucy Williams
About Lucy Williams
Lucy Williams is a Resource Planning Analyst at Starling Bank, where she has worked since 2020. She has a background in workforce management and customer service, with experience in both the aviation and fintech industries.
Work at Starling Bank
Lucy Williams has been employed as a Resource Planning Analyst at Starling Bank since 2020. In this role, she focuses on optimizing resource allocation and workforce management to enhance operational efficiency. Her experience in the fintech sector contributes to her effectiveness in this position.
Previous Employment History
Before joining Starling Bank, Lucy Williams worked in various roles that contributed to her expertise in customer service and resource management. She was a Customer Service Agent at Virgin Atlantic from 2014 to 2016 and later served as a Real Time Analyst there from 2016 to 2019. She also worked as a Real Time Analyst at TUI from 2019 to 2020, further developing her skills in workforce management.
Education and Expertise
Lucy Williams studied at Cwmtawe Comprehensive from 2004 to 2009. She possesses expertise in workforce management programs, including Aspect, Avaya, and Agyle. Her strong skills in data analysis and customer service support her roles in resource planning and management.
Background in Aviation and Fintech
Lucy Williams has a background in both the aviation and fintech industries. Her experience in aviation includes significant roles at Virgin Atlantic and TUI, while her current position at Starling Bank marks her entry into the fintech sector. This diverse background informs her approach to resource planning and customer service.
Early Career Experience
Lucy's early career included roles such as Retail Advisor at Salon Connection from 2011 to 2014 and a brief position as a Bartender at Idols in 2011. These positions provided her with foundational customer service skills that have been beneficial throughout her career.