Maria Vidler Cemap Diprbcb
About Maria Vidler Cemap Diprbcb
Maria Vidler is the Chief Customer Officer at Starling Bank, where she has worked since 2023. She has extensive experience in customer resolution and continuous improvement methodologies within the financial services sector.
Current Role as Chief Customer Officer
Maria Vidler serves as the Chief Customer Officer at Starling Bank, a position she has held since 2023. In this role, she focuses on enhancing customer experiences and operational performance. Her responsibilities include leading initiatives that align with the bank's strategic objectives and improving customer journeys.
Previous Experience at Starling Bank
Prior to her current role, Maria Vidler worked at Starling Bank in various capacities. She served as the Customer Outcome & Resolution Director from 2022 to 2023, where she was responsible for overseeing customer resolutions. Additionally, she held the position of Head of Resolution for six months in 2022, contributing to the bank's customer service strategies.
Experience at Aldermore Bank PLC
Maria Vidler worked at Aldermore Bank PLC from 2017 to 2022 as the Group Head of Complaints for the First Rand/Aldermore Group/MotoNovo Finance. In this role, she managed the complaints process and implemented strategies to enhance customer satisfaction and operational efficiency.
Education and Professional Qualifications
Maria Vidler has a solid educational background in banking and management. She studied at IFS, achieving the Advanced Retail Banking Conduct of Business and a Certificate in Mortgage Advice and Practice. Additionally, she completed a Leadership & Management program at The University of Glamorgan, earning an Institute of Leadership & Management Certificate 7.
Expertise in Continuous Improvement Methodologies
Maria Vidler specializes in implementing Continuous Improvement projects, utilizing methodologies such as Six Sigma, Service Excellence, and Lean. Her expertise enables her to drive operational performance and enhance customer journey improvements, supporting the strategic ambitions of the organizations she works with.