Matthew Ruck
About Matthew Ruck
Matthew Ruck serves as the Business Onboarding Team Manager at Starling Bank, where he has worked since 2020. With over 20 years of experience in customer service and contact centre management, he previously held various managerial roles at NatWest for 12 years.
Work at Starling Bank
Matthew Ruck has been serving as the Business Onboarding Team Manager at Starling Bank since 2020. In this role, he is responsible for overseeing the onboarding process for business clients, ensuring a seamless transition into the bank's services. His focus is on building and developing teams that excel in delivering customer-centric solutions. Matthew's approach emphasizes continuous improvement and the use of data analysis to enhance operational efficiency.
Previous Experience at NatWest
Matthew Ruck worked at NatWest for a total of 12 years, holding various positions that contributed to his extensive experience in customer service and contact centre management. His roles included Team Manager, Customer Service Manager, Sales Coach, Skills Trainer, and Customer Advisor. He began his career at NatWest in 1999 and progressed through multiple managerial positions until 2019. His tenure at NatWest provided him with a solid foundation in HR, resource planning, and workload management.
Education and Expertise
Matthew Ruck studied at Solent University, where he earned a Bachelor of Arts (BA) degree in Sports and Business in 1996. This educational background complements his professional experience, particularly in managing teams and enhancing customer service operations. His expertise spans over 20 years in customer service, sales, and contact centre management, with a strong emphasis on team development and operational improvement.
Background in Customer Service Management
Matthew Ruck has over two decades of experience in customer service and contact centre management. His career began at NatWest, where he held various roles that involved direct customer interaction and team leadership. His management style focuses on building exceptional teams and fostering a customer-centric culture. Matthew is skilled in managing HR functions, resource planning, and learning and development within contact centres.
Leadership and Team Development
In his professional roles, Matthew Ruck has successfully led teams comprising inbound and outbound advisors, back office staff, trainers, and complaint handlers. He emphasizes the importance of team development and strives to create an environment where teams can thrive. His proactive approach to continuous improvement is driven by data analysis and insights, enabling him to implement effective strategies for team success.