Matthew Thomas
About Matthew Thomas
Matthew Thomas is a Team Manager at Starling Bank, where he has worked since 2021. He has a background in finance and military service, having held positions at Lloyds Banking Group, MotoNovo Finance, and the British Army.
Work at Starling Bank
Matthew Thomas has been employed at Starling Bank as a Team Manager since 2021. In this role, he oversees team operations and contributes to the bank's customer service and operational efficiency. His experience in managing teams is instrumental in driving performance and achieving organizational goals.
Previous Experience at Lloyds Banking Group
Matthew Thomas worked at Lloyds Banking Group for 12 years, serving as a Front Line Manager from 2008 to 2020. His responsibilities included managing customer interactions and ensuring service quality. This role provided him with extensive experience in the banking sector, focusing on customer service and team leadership.
Role at MotoNovo Finance
Matthew Thomas held the position of Complaints Operations Manager at MotoNovo Finance for a brief period from 2020 to 2021. Based in Cardiff, Wales, he was responsible for handling customer complaints and improving operational processes. His role contributed to enhancing customer satisfaction during his tenure.
Background in the British Army
Matthew Thomas served in the British Army as a Combat Engineer from 2015 to 2020. His military experience equipped him with skills in teamwork, problem-solving, and leadership. This background has influenced his approach to management and operations in his subsequent roles in the banking sector.