Michael Dhanda
About Michael Dhanda
Michael Dhanda serves as the Onboarding Team Lead at Starling Bank, where he has successfully managed onboarding processes and implemented compliance measures. With a strong background in the financial industry, he has held various roles at notable organizations including Carnival UK, Barclays, and Lloyds Banking Group.
Work at Starling Bank
Michael Dhanda serves as the Onboarding Team Lead at Starling Bank, a position he has held since 2021. In this role, he has successfully managed onboarding processes, which has contributed to improved client satisfaction and operational efficiency. He has also played a key role in implementing compliance measures that enhance risk management within the organization. His work focuses on optimizing onboarding strategies to ensure a seamless experience for new clients.
Education and Expertise
Michael Dhanda studied at The London Institute of Banking & Finance, where he earned a Level 4 Diploma in Financial Advising from 2016 to 2019. He also completed a GNVQ Advanced Business Studies at Tauntons College from 1999 to 2001. In 2021, he achieved the APM - Project Fundamentals Qualification (PFQ) from the Associate for Project Management. His educational background equips him with a strong foundation in financial advising and project management.
Background in Financial Services
Michael Dhanda has extensive experience in the financial services sector. He worked at Carnival UK for nine years in various finance-related roles, including Finance Assistant and Vendor Support Senior Assistant. He also held positions at Barclays as a 1st Cashier and Cashier, and at Lloyds Banking Group as a Deputy Team Leader and Senior Case Handler. His experience includes a focus on improving customer service and achieving key performance indicators.
Professional Development and Certifications
Throughout his career, Michael has pursued professional development opportunities to enhance his skills. He achieved a Level 4 Diploma in Financial Advising and the APM - Project Fundamentals Qualification (PFQ). His commitment to continuous learning reflects his dedication to staying current in the financial industry and improving operational processes.
Achievements in Risk Management
In his role at Starling Bank, Michael Dhanda has demonstrated expertise in identifying risks and implementing changes in dynamic environments. His efforts have led to increased profit margins and enhanced risk management practices. This focus on compliance and risk assessment has been a significant aspect of his contributions to the bank.