Micky Horner
About Micky Horner
Micky Horner is a Retail Disputes Analyst at Starling Bank with over 20 years of experience in the card services industry, specializing in chargebacks and fraud. Based in Cardiff, Wales, he has a strong track record in maximizing recovery rates to minimize losses in chargeback cases.
Work at Starling Bank
Micky Horner has been employed at Starling Bank since 2021, serving as a Retail Disputes Analyst. In this role, he focuses on managing chargeback cases and fraud-related disputes. Based in Cardiff, Wales, he has contributed to the bank's efforts in enhancing customer service and operational efficiency within the retail disputes sector.
Education and Expertise
Micky Horner studied at Solent University from 1994 to 1996, where he earned a BTEC Higher National Diploma in Public Administration. His educational background supports his extensive experience in the card services industry, where he has developed expertise in chargebacks and fraud management over a career spanning more than 20 years.
Background
Micky Horner has over two decades of experience in the card services industry, specifically focusing on chargebacks and fraud. Prior to joining Starling Bank, he worked at TSB Bank for 20 years as a Fraud Analyst, where he honed his skills in fraud detection and prevention. He also served as a Call Handler at Gloucestershire Constabulary for one year, further diversifying his professional experience.
Achievements
Throughout his career, Micky Horner has established a proven track record in maximizing recovery rates in chargeback cases. His efforts have contributed to minimizing losses for the organizations he has worked with, demonstrating his effectiveness in the retail disputes field.