Morgan Clarke
About Morgan Clarke
Morgan Clarke is a Senior Customer Onboarding Specialist at Starling Bank, where he has worked since 2021. He has a background in customer service and education, having held various roles in organizations such as Greenway Primary School and the University of Plymouth.
Current Role at Starling Bank
Morgan Clarke serves as a Senior Customer Onboarding Specialist at Starling Bank, a position held since 2021. In this role, Morgan coordinates with key stakeholders to communicate guidance updates and contributes to the onboarding process. Responsibilities include managing the onboarding Troubleshoot channel, where assistance is provided to colleagues across the business in addressing customer queries. Morgan actively participates in incident management by creating solutions and aiding in workload recovery.
Previous Experience at Starling Bank
Before assuming the role of Senior Customer Onboarding Specialist, Morgan worked at Starling Bank as a Customer Onboarding Specialist for eight months in 2021. This position involved engaging with customers during the onboarding process and ensuring a smooth transition into the bank's services. Morgan's experience in this role laid the foundation for the current responsibilities in customer onboarding.
Education and Qualifications
Morgan Clarke earned a Bachelor’s Degree in International Relations with Politics from the University of Plymouth, studying from 2015 to 2018. Prior to this, Morgan completed high school at Stanwell School in Penarth from 2010 to 2015. Additionally, Morgan obtained a 120-hour Online and Classroom certificate in Teaching English as a Foreign Language from Tefl International School of Language, completing this program between 2018 and 2019.
Professional Background
Morgan has a diverse professional background, having held various positions prior to the current role at Starling Bank. Morgan worked as a Behavior Specialist and School Learning Support Worker at Greenway Primary School in Cardiff from 2018 to 2021. Additionally, Morgan gained experience as a Summer Intern at Cape Town Partnership in 2017 and as a Student Ambassador at the University of Plymouth from 2016 to 2018. Other roles include working as a Street Team Member at Communicorp UK and as an Internet Intelligence Researcher at ACML Consultancy Limited.
Skills and Expertise
Morgan Clarke possesses expertise in identifying trends and unusual activity using platforms such as CIFAS and SIRA. This skill set is crucial for ensuring compliance and enhancing the customer onboarding experience at Starling Bank. Morgan's background in education and various customer-facing roles contributes to a strong understanding of customer needs and effective communication strategies.