Neil Birtles
About Neil Birtles
Neil Birtles is a Customer Service Team Lead at Starling Bank in Cardiff, Wales, where he has worked since 2021. He has a background in call center management and a strong interest in IT, having previously held managerial positions at Webhelp UK and worked as a Crew Trainer at McDonald's.
Work at Starling Bank
Neil Birtles has served as the Customer Service Team Lead at Starling Bank since 2021. His role involves overseeing customer service operations and managing team performance in Cardiff, Wales. With three years of experience in this position, he applies his analytical thinking skills to enhance customer service delivery and improve call center management.
Previous Experience at Webhelp UK
Before joining Starling Bank, Neil Birtles worked at Webhelp UK as a Manager from 2016 to 2021. During his five years in this role, he developed skills in team management and customer service operations, contributing to the overall efficiency of the call center environment in Cardiff.
Background in Customer Service
Neil Birtles began his career in customer service as a Crew Trainer at McDonald's from 2014 to 2016. This two-year experience in Bridgend provided him with foundational skills in training and customer interaction, which he later applied in his managerial roles.
Education and Expertise
Neil Birtles completed his education at Brynteg Comprehensive School, where he studied from 2008 to 2015. His strong interest in IT-related tasks drives him to seek opportunities for further knowledge and skill development in this area, complementing his analytical thinking abilities.
Reputation for Knowledge and Reliability
In the workplace, Neil Birtles is recognized as the go-to person for knowledge, indicating his reputation for expertise and reliability among colleagues. This recognition reflects his commitment to providing accurate information and support within his team.