Neil Phillips
About Neil Phillips
Neil Phillips is a Collections Adviser at Starling Bank, specializing in debt management and insolvency processes. He has worked in this role since 2021 and has prior experience in retail sales.
Work at Starling Bank
Neil Phillips has been employed at Starling Bank since 2021, serving as a Subject Matter Expert (SME) Collections Adviser. He is part of the Collections Exceptions Team and has accumulated three years of experience in this role. His responsibilities include managing various aspects of debt collections and providing expert advice within the banking sector. He operates from Wales, United Kingdom, contributing to the bank's commitment to effective financial management and customer service.
Education and Expertise
Neil Phillips attended Fishguard High School, where he studied Economics, Geography, and History, achieving A Levels from 1985 to 1987. Prior to this, he completed O Levels in subjects including Physics, Geography, Geology, Mathematics, English, English Literature, Chemistry, and History from 1983 to 1985. His educational background provides a foundation for his expertise in debt management and financial processes.
Background in Debt Management
Neil Phillips has extensive experience in managing Debt Management Plans (DMP) and Debt Payment Programmes (DPP) within the Debt Arrangement Scheme (DAS) in Scotland. His role involves handling administrative tasks related to Debt Relief Orders and insolvency processes, including dissolved companies and liquidations. He also possesses expertise in dealing with Bounce Back Loans in the context of winding up orders.
Previous Employment at Mountain Warehouse
Before joining Starling Bank, Neil Phillips worked at Mountain Warehouse as a Retail Sales Adviser from 2019 to 2021. His role involved engaging with customers and assisting them in their purchases, contributing to the retail operations in Cardigan, Wales. This experience added to his skill set in customer service and sales.