Patrick Kinsella
About Patrick Kinsella
Patrick Kinsella is a Customer Service Team Lead at Starling Bank, with a diverse background in both aviation and banking. He has held various roles in customer service and safety management across multiple organizations, demonstrating expertise in compliance, coaching, and team development.
Work at Starling Bank
Patrick Kinsella has been employed at Starling Bank since 2021, currently holding the position of Customer Service Team Lead (Manager). In this role, he oversees customer service operations, ensuring high standards of service delivery. Prior to his current position, he worked as a Customer Service Coach (Supervisor) for four months in 2021 and as a Customer Service Team Member from 2020 to 2021. His experience at Starling Bank highlights his commitment to enhancing customer experiences and team performance.
Background in Aviation
Patrick Kinsella has a substantial background in the aviation industry, having worked in various roles at CityJet, Ryanair, and Stobart Air. His positions included Cabin Crew, Cabin Manager, and Fatigue Risk Management/Safety Committee member. His experience in these roles spanned from 2011 to 2020, during which he developed skills in compliance, flight safety, and first aid. This diverse experience in aviation has contributed to his expertise in customer service.
Education and Expertise
Patrick Kinsella has pursued education in Business Administration and Computer Software Engineering. He studied at FÁS (now Solas) and achieved a Certificate in Business Administration from 2010 to 2011. He also attended the Waterford Institute of Technology for Computer Software Engineering and earned a Bachelor of Arts with Honours in Business Management from The Open University between 2019 and 2021. His educational background supports his professional roles in both banking and aviation.
Coaching and Mentoring Experience
Patrick Kinsella possesses a strong history of coaching and mentoring within customer service environments. His roles at Starling Bank and previous positions in aviation highlight his focus on developing team capabilities and enhancing service quality. His experience in employee appraisal further emphasizes his skills in performance evaluation and feedback delivery, contributing to the overall effectiveness of the teams he leads.
Professional Journey
Patrick Kinsella's professional journey spans multiple sectors, primarily in customer service roles within aviation and banking. He began his career as Cabin Crew at Ryanair and progressed to various positions at CityJet, including Cabin Manager and Safety Committee member. His transition to the banking sector with Starling Bank showcases his versatility and adaptability in customer service roles, reflecting his commitment to maintaining high service standards across industries.