Paul Ford
About Paul Ford
Paul Ford serves as the Head of Customer Service at Starling Bank, where he has worked since 2019. He has extensive experience in contact center management, having previously held roles at Allianz Insurance and OVO Energy.
Work at Starling Bank
Paul Ford has served as the Head of Customer Service at Starling Bank since 2019. He is based in Cardiff, Wales, United Kingdom. In this role, he has been instrumental in managing the web chat and social media teams within the Direct Contact Centre. His leadership focuses on enhancing customer service delivery and operational efficiency.
Previous Experience at Allianz Insurance
Prior to his current role, Paul Ford worked at Allianz Insurance as a Contact Centre Controller from 2009 to 2016. During his tenure in Bristol, he implemented system workaround governance to tackle operational challenges within the contact centre. He also acted as a key stakeholder for operations system changes, defects, and incident management.
Role at OVO Energy
Paul Ford held the position of Operations Manager at OVO Energy from 2016 to 2019. In this role, he was responsible for overseeing operations in Bristol, United Kingdom. His experience in managing teams and improving operational processes contributed to the efficiency of the organization.
Education Background
Paul Ford studied at St Katherines School in Pill, Bristol, from 1997 to 2004. His educational background laid the foundation for his career in customer service and operations management.
Team Management and Collaboration
Throughout his career, Paul Ford has managed teams to improve key contact centre KPIs and ensure high standards of customer service. He has collaborated with key corporate partners in the motor manufacturing sector to enhance brand awareness and foster customer relationships.