Rachel Giles
About Rachel Giles
Rachel Giles serves as the Social Media Deputy Team Lead at Starling Bank, where she has worked since 2021. She has a background in customer service and holds a degree in History and Politics from the University of Reading.
Work at Starling Bank
Rachel Giles has been with Starling Bank since 2018, initially serving as a Customer Service Team Member for one year. In 2019, she transitioned to the role of Social Media Team Member. Since 2021, she has held the position of Social Media Deputy Team Lead. In her current role, she oversees social media strategies and team operations, contributing to the bank's online presence and customer engagement.
Previous Employment Experience
Before joining Starling Bank, Rachel worked at several organizations. She was a Customer Success Manager at XpertHR for seven months in 2017-2018. Prior to that, she spent four years at Insurance Tailors Ltd. as a Client Services Associate from 2012 to 2016. Additionally, she worked as a Client Engagement Associate at CEB for one year from 2016 to 2017.
Education and Expertise
Rachel studied at the University of Reading from 2009 to 2012, where she earned a degree in History and Politics. This educational background has equipped her with a strong understanding of social dynamics and communication, which she applies in her current role in social media management.
Background
Rachel Giles has a diverse professional background, beginning her career in client services and customer engagement. Her roles have spanned various industries, including finance and human resources. This experience has contributed to her skills in managing customer relationships and social media strategies.