Rachel Johnson
About Rachel Johnson
Rachel Johnson is a Complaints Manager at Starling Bank, where she has worked since 2019. She has extensive experience in complaints management, having held various roles in organizations such as International Financial Data Services and the Royal Bank of Scotland.
Work at Starling Bank
Rachel Johnson has been serving as the Complaints Manager - SME at Starling Bank since 2019. In this role, she manages customer complaints and ensures that issues are resolved effectively. Her position involves overseeing the complaints process and implementing strategies to improve customer satisfaction. Starling Bank, known for its digital banking services, benefits from her expertise in handling complex customer issues.
Previous Experience in Financial Services
Prior to her role at Starling Bank, Rachel Johnson worked at Global Reach Group as a Senior Complaints Executive from 2017 to 2019. She also held multiple positions at the Royal Bank of Scotland, including Consumer Protection Officer and Collections Expert Complaint Handler from 2012 to 2014. Additionally, she served as an Office of Fair Trading Complaint Handler for a brief period in 2012. Her experience at International Financial Data Services as a Client Services Complaints Senior Associate from 2014 to 2016 further solidified her expertise in managing customer complaints.
Education and Expertise
While specific educational details are not provided, Rachel Johnson's extensive experience in the financial services sector indicates a strong background in customer service and complaints management. Her roles have required knowledge of consumer protection regulations and complaint resolution processes, showcasing her expertise in these areas.
Career Timeline
Rachel Johnson's career in the financial services industry spans over a decade. She began her journey at the Royal Bank of Scotland in 2012, where she held various complaint handling roles. After two years, she transitioned to International Financial Data Services, working there until 2016. Following this, she joined Global Reach Group before taking on her current role at Starling Bank in 2019. This timeline reflects her progressive career in complaints management.