Reema Arora
About Reema Arora
Reema Arora is a Customer Relations Team Member at Starling Bank and has extensive experience in customer support roles, including her position as Complaints Officer at ICICI Bank UK PLC. She holds a Master's degree in Computer Applications and has worked in various capacities in both India and the UK.
Work at Starling Bank
Reema Arora has been a member of the Customer Relations team at Starling Bank since 2019. In this role, she contributes to the bank's customer satisfaction initiatives, focusing on enhancing the overall customer experience. Her responsibilities include addressing customer inquiries and resolving issues effectively, which plays a vital role in maintaining the bank's reputation for excellent customer service.
Previous Experience at ICICI Bank UK PLC
Reema Arora has extensive experience at ICICI Bank UK PLC, where she has worked since 2016. Initially, she served as a Customer Support Officer from 2016 to 2018, and then transitioned to the role of Complaints Officer in 2018. Her tenure at ICICI Bank has allowed her to develop skills in customer support and complaint resolution, contributing to her expertise in customer relations.
Education and Expertise
Reema Arora studied Business/Commerce at Kundan Vidya Mandir, achieving her Senior School certification in 2000. She furthered her education at Guru Nanak Institute of Management and Technology, where she earned both a Bachelor's degree in Computer Science from 2003 to 2006 and a Master of Computer Applications (MCA) from 2003 to 2006. This educational background provides her with a solid foundation in both business and technology.
Background in Customer Relations
Before joining Starling Bank, Reema Arora gained valuable experience in customer relations and support roles. She worked as a Visa Coordinator at Khanna Enterprises for nine months in 2010 and as a Manager-Ielts Trainer Recruitment at the British Council for three months in 2015. These roles helped her develop strong communication and organizational skills, which are essential in her current position.