Rhys Macphail
About Rhys Macphail
Rhys Macphail is a Payment Fraud Prevention Specialist currently working at Starling Bank in Cardiff, Wales. He has a diverse background in banking and customer service, with previous roles at TSB Bank and McDonald's, and holds multiple qualifications in philosophy, accounting, and creative writing.
Work at Starling Bank
Rhys Macphail currently serves as a Payment Fraud Prevention Specialist at Starling Bank, a role he has held since 2021. His responsibilities include identifying and mitigating payment fraud risks to ensure the security of customer transactions. Prior to this position, he worked as an Onboarding Specialist (BCA) at Starling Bank from 2020 to 2021, where he facilitated the onboarding process for new business customers.
Previous Experience at TSB Bank
Rhys Macphail has extensive experience at TSB Bank, where he held multiple roles from 2016 to 2020. He worked as a Senior Customer Service Advisor and Complaints Handler, both in Swansea, Wales. Additionally, he served as an Internet Support Specialist and a Data Analyst in London, contributing to customer support and data management efforts during his tenure.
Education and Expertise
Rhys Macphail studied at Grŵp Colegau NPTC Group of Colleges from 2012 to 2015, where he achieved qualifications in Philosophy and Religious Studies, Accounting, and Welsh Creative Writing and Language. He also completed his secondary education at Cwmtawe Community School, earning 12 GCSEs with grades A* - C from 2007 to 2012.
Early Career at McDonald's
Before entering the banking sector, Rhys Macphail worked at McDonald's. He started as a Crew Member from 2014 to 2016 and later became a Crew Trainer in 2016 for a period of eight months. His roles involved customer service and training new employees, providing him with foundational skills in team management and customer interaction.