Rhys Tyler
About Rhys Tyler
Rhys Tyler is a Customer Service Coach currently employed at Starling Bank, where he has worked since 2021. He has extensive experience in customer service roles, including positions at easyJet, British Airways, and Waitrose & Partners.
Current Role as Customer Service Coach
Rhys Tyler currently serves as a Customer Service Coach at Starling Bank. He has held this position since 2021 and is based in Cardiff, Wales. In this role, he focuses on enhancing the customer service experience by training and guiding team members. His responsibilities include developing training materials and implementing best practices to ensure high-quality customer interactions.
Previous Experience at Starling Bank
Prior to his current role, Rhys Tyler worked at Starling Bank as a Customer Service Team Member from 2020 to 2021. During this time, he contributed to the bank's commitment to providing excellent customer service. His experience in this position laid the foundation for his subsequent promotion to Customer Service Coach.
Career at easyJet and British Airways
Rhys Tyler has extensive experience in the airline industry, having worked as a Cabin Manager at easyJet from 2017 to 2020. He was based in Bristol, England, and managed cabin crew operations to ensure passenger safety and comfort. Prior to easyJet, he worked as Cabin Crew at British Airways for eight months in 2015 at Heathrow, England, where he assisted in delivering high standards of service to passengers.
Experience in Retail Management
Rhys Tyler has a background in retail management, having worked at Waitrose & Partners in various roles. He served as Assistant Section Manager Customer Service from 2015 to 2017 in Monmouth, Wales, where he oversaw customer service operations. Additionally, he was a Team Leader at Waitrose & Partners from 2006 to 2015 in Caldicot, Wales, managing staff and ensuring efficient store operations.
Cabin Management at Monarch Airlines
From 2012 to 2015, Rhys Tyler worked as a Cabin Manager at Monarch Airlines in Birmingham, England. In this role, he was responsible for the overall management of cabin crew and the safety and service standards during flights. His experience in cabin management contributed to his expertise in customer service and team leadership.