Rhys Wadley
About Rhys Wadley
Rhys Wadley serves as the App Fraud Manager at Starling Bank, where he has worked since 2022. He has extensive experience in regulatory complaints management and has held various roles at HSBC Commercial Banking prior to his current position.
Work at Starling Bank
Rhys Wadley has been serving as the App Fraud Manager at Starling Bank since 2022. In this role, he is responsible for overseeing and managing issues related to Authorised Push Payment (APP) fraud. His position is based in Cardiff, Wales, where he has contributed to the bank's efforts in enhancing security measures and customer protection. Prior to this role, he worked as a Senior APP Specialist at Starling Bank from 2021 to 2022, where he focused on fraud prevention strategies.
Experience at HSBC Commercial Banking
Before joining Starling Bank, Rhys Wadley held several positions at HSBC Commercial Banking. He worked as a FOS Customer Relations Manager from 2017 to 2021, where he handled regulatory complaints management, particularly focusing on the Financial Ombudsman Service (FOS) and the Dispute Resolution Scheme (DISP). His earlier roles included serving as a Premier Associate from 2015 to 2016 and as a Commercial Complaints Support Advocate from 2016 to 2017, both based in Swansea, United Kingdom.
Education and Expertise
Rhys Wadley studied at the Royal Scottish Academy of Music and Drama, where he earned a Bachelor's degree in Acting from 2007 to 2010. His educational background complements his professional expertise, particularly in regulatory complaints management. He possesses significant knowledge in handling complex customer issues and driving change within organizations to improve customer experiences.
Leadership and Management Skills
Rhys Wadley is recognized for his confident personality, which supports his effectiveness in leadership roles. His ability to manage teams and drive change within large organizations has been a key aspect of his career. He focuses on enhancing customer journeys and experiences, demonstrating a commitment to improving service delivery in the banking sector.