Richard Hurst
About Richard Hurst
Richard Hurst is a Customer Service and Onboarding PCA & BCA at Starling Bank, where he has worked since 2019. He has a background in customer service and recruitment, with previous roles at Iceland Foods, Rhodium Consulting Ltd, and Flight Centre.
Work at Starling Bank
Richard Hurst has been employed at Starling Bank since 2019, serving as a Customer Service & Onboarding PCA & BCA. In this role, he is responsible for performing risk assessments on new personal account applications and start-up businesses. He utilizes internal and external sources, such as CIFAS and SIRA, to conduct due diligence on customer documentation. His responsibilities also include identifying trends and unusual activities, such as fraud and bad lending, during the onboarding processes. Richard's role requires a detail-oriented approach and the ability to thrive under pressure.
Previous Experience in Customer Service
Prior to his current position, Richard Hurst gained extensive experience in customer service roles. He worked at Iceland Foods as a Customer Service Assistant from 2011 to 2012 in Hayes, Kent. He then served as a Customer Service Representative at Cheque Centre Limited from 2012 to 2013 in Addiscombe, Surrey. Additionally, he worked as a Travel Consultant at Flight Centre from 2014 to 2015 in Earls Court, London. These positions contributed to his skills in managing customer interactions and resolving issues effectively.
Recruitment Consultant Experience
Richard has also worked as a Recruitment Consultant at Rhodium Consulting Ltd for 10 months in 2014 in Mitcham. He further expanded his recruitment experience at Drivers Direct Recruitment Agency Ltd for 4 months in 2013 in Sutton, United Kingdom. These roles involved sourcing candidates and managing recruitment processes, enhancing his skills in communication and client relations.
Education and Expertise
Richard Hurst studied at Bromley College, where he pursued a National Diploma for IT Practitioners in Software Development, achieving a Bachelor of Technology (BTech) from 2006 to 2008. He also completed his GCSEs at Hayes Secondary School. His educational background provides him with a solid foundation in technology and problem-solving, which he applies in his current role in the financial services industry.