Robert Jex
About Robert Jex
Robert Jex is an Onboarding Specialist at Starling Bank in Cardiff, Wales, where he has worked since 2021. He has a background in education and customer service, with experience in both the banking and hospitality sectors.
Work at Starling Bank
Robert Jex has been employed as an Onboarding Specialist at Starling Bank since 2021. In this role, he is responsible for facilitating the integration of new customers into the banking system. His work involves ensuring that the onboarding process is efficient and meets the needs of customers. Starling Bank is recognized as a fast-growing challenger bank in the UK, and Jex's position is crucial in maintaining high standards of customer service during the onboarding phase.
Education and Expertise
Robert Jex has a strong educational background in both education and linguistics. He studied at Swansea University, where he earned a Bachelor of Arts in English Language and Applied Linguistics from 2016 to 2020. He furthered his studies at the same institution, obtaining a Postgraduate Certificate in Education (PGCE) in Secondary Education and Teaching from 2020 to 2021. His education equips him with effective communication skills, which are beneficial in his current role in the banking sector.
Background
Before joining Starling Bank, Robert Jex gained diverse work experience in the hospitality and education sectors. He worked as a Bar Waiter at The Tickled Trout for one month in 2015 and at JD Wetherspoon's The Potters Wheel from 2017 to 2020. In 2021, he briefly worked as Bar Staff at The Ivy Collection and as a Trainee Teacher at both Cardiff High School and Fitzalan High School. This varied background demonstrates his adaptability and ability to transition between different roles and industries.
Career Transition
Robert Jex transitioned from a career in education to the banking industry, highlighting his adaptability and diverse skill set. His experience as a Trainee Teacher provided him with valuable skills in communication and customer service, which he applies in his current role at Starling Bank. This shift illustrates his capability to leverage his educational background in a new context, contributing to effective customer onboarding in the financial sector.
Customer Onboarding Experience
In his role as an Onboarding Specialist at Starling Bank, Robert Jex has developed experience in customer onboarding for a fast-growing challenger bank. This involves integrating new customers into the banking system efficiently and ensuring a smooth transition. His unique combination of skills in English language education and banking enhances his ability to communicate effectively with customers, contributing to a positive onboarding experience.