Roisin Hanlon
About Roisin Hanlon
Roisin Hanlon is a Collections Team Leader with over a decade of experience in collections and customer service within the financial services industry. She has held various roles at notable institutions, including AA Insurance, Vanquis Bank, and Starling Bank, demonstrating her adaptability and expertise in managing customer accounts and financial queries.
Work at Starling Bank
Roisin Hanlon has been employed at Starling Bank since 2019, initially serving as a Collections Specialist for two years before advancing to the role of Collections Team Leader in 2021. In her current position, she oversees the collections team, managing processes related to customer accounts and financial queries. Her tenure at Starling Bank reflects her expertise in the financial services sector and her ability to lead teams effectively.
Experience in Financial Services
Roisin Hanlon possesses over a decade of experience in the financial services industry, with a focus on collections and customer service. Her career includes significant roles at various institutions, including Vanquis Bank, where she worked as a Collections Specialist from 2015 to 2019. This extensive background demonstrates her proficiency in managing customer accounts and addressing financial inquiries.
Previous Roles in Customer Service
Before her tenure at Starling Bank, Roisin Hanlon worked at AA Insurance as a Customer Service Representative from 2010 to 2014. This four-year experience provided her with foundational skills in customer service, which she later applied in her collections roles. Her transition from customer service to collections illustrates her adaptability and commitment to professional growth.
Education and Qualifications
Roisin Hanlon studied at Tallaght Community School, where she completed her Leaving Certificate from 1991 to 1995. This educational background laid the groundwork for her career in the financial services industry, equipping her with essential skills and knowledge.