Sophie Shaw
About Sophie Shaw
Sophie Shaw is an Anti-Money Laundering Investigator currently employed at Starling Bank since 2020. She has a background in customer service and complaints management, with previous roles at Target Group, Marston Holdings, Equiniti, Huntswood, and Lloyds Banking Group.
Current Role at Starling Bank
Sophie Shaw serves as an Anti-Money Laundering Investigator at Starling Bank. She has held this position since 2020, contributing to the bank's efforts in preventing financial crime and ensuring compliance with regulatory standards. Her role involves analyzing transactions, identifying suspicious activities, and collaborating with law enforcement when necessary.
Previous Experience in Financial Services
Prior to her current role, Sophie Shaw gained extensive experience in the financial services sector. She worked at Lloyds Banking Group as a Customer Service Advisor from 2013 to 2016. Following that, she served as a Complaints Handler at Huntswood from 2018 to 2020. Additionally, she held the position of Complaints Manager at Target Group for one year in Newport, Wales, from 2017 to 2018.
Education and Expertise
Sophie Shaw studied at the University of South Wales, where she earned a Bachelor of Science degree in Psychology from 2014 to 2017. This educational background provides her with insights into human behavior, which is beneficial in her role as an Anti-Money Laundering Investigator.
Career Development in Customer Service
Sophie Shaw's career began in customer service, where she worked as a Contact Center Agent at Marston Holdings from 2016 to 2017. Her experience in customer-facing roles has contributed to her skills in handling complaints and ensuring customer satisfaction throughout her career.
Quality Assurance Experience
In 2018, Sophie Shaw worked as a Quality Assurance Analyst at Equiniti for eight months in Cardiff, Wales. This role involved evaluating processes and ensuring that service delivery met established standards, further enhancing her expertise in compliance and operational efficiency.