Steve Harris
About Steve Harris
Steve Harris is a Customer Service Team Lead at Starling Bank with extensive experience in customer service and fraud prevention. He has held various managerial roles in several companies, primarily in Cardiff, Wales.
Work at Starling Bank
Steve Harris has been serving as the Customer Service Team Lead at Starling Bank since 2020. In this role, he has implemented motivational coaching techniques that have significantly improved team performance. He has also adapted quickly to changes in customer service protocols, contributing to the achievement of sustained business targets. His leadership in customer service is enhanced by his extensive background in fraud prevention and financial crime management.
Previous Experience in Financial Crime Management
Before joining Starling Bank, Steve Harris worked at V12 Retail Finance Limited as a Financial Crime Manager from 2018 to 2020. He also held the position of Fraud Prevention Assistant Manager for a brief period in 2020. His roles involved overseeing financial crime strategies and implementing measures to mitigate fraud risks, providing him with a strong foundation in fraud prevention.
Career in Customer Service
Steve Harris has a diverse background in customer service, having worked in various roles since 2012. He served as a Customer Service Advisor and later as a Team Manager at Conduit Global for four years. He also held the position of Customer Service Manager at ActiveQuote Ltd from 2016 to 2018. His extensive experience in customer service has equipped him with the skills necessary to lead teams effectively.
Background in Performing Arts
Steve Harris has a background in the performing arts, having worked as a dancer with Carnival Cruise Lines from 1999 to 2005 and as a Production Manager, Dance Captain, and Dancer with Costa Crociere from 2005 to 2008. This experience in the entertainment industry has contributed to his ability to engage and motivate teams in his customer service roles.
Education and Expertise
Steve Harris studied at Swindon College, where he focused on dance and achieved an A-Level from 1996 to 1998. His educational background, combined with his professional experience in customer service and financial crime management, has provided him with a unique skill set that enhances his leadership capabilities.