Sunita Sidhu Davies
About Sunita Sidhu Davies
Sunita Sidhu Davies is a QA Insights & Planning Specialist at Starling Bank, where she has worked since 2023. With a background in psychology and experience in various roles at Starling Bank and Lloyds Banking Group, she focuses on enhancing process efficiency and improving customer outcomes.
Work at Starling Bank
Sunita Sidhu Davies has been employed at Starling Bank since 2019, holding various roles that include Business Onboarding Specialist, Business Banking Specialist, Quality Assurance Analyst, and currently, QA Insights & Planning Specialist. In her current position, which she has held for 11 months, she focuses on enhancing process efficiency and improving customer outcomes. Her previous roles involved direct customer interaction and support, contributing to her understanding of business design and human behavior.
Education and Expertise
Sunita Sidhu Davies holds a Bachelor's Degree in Psychology from Cardiff Metropolitan University, where she studied from 2011 to 2014. She also earned a Master’s Degree in Crime, Safety & Justice from Cardiff University in 2016. Her academic background in psychology informs her professional approach, particularly in quality assurance, where understanding human behavior is essential.
Background
Before joining Starling Bank, Sunita worked at Lloyds Banking Group as a Customer Service Advisor in 2019 for one month. Her career at Starling Bank began in 2019, and she has since accumulated significant experience in various roles over the years. This diverse background has equipped her with a comprehensive understanding of customer service and banking operations.
Achievements
Throughout her tenure at Starling Bank, Sunita has developed models aimed at enhancing process efficiency and improving customer outcomes. Her strong interest in the intersection of business design and human behavior has guided her contributions to the organization, particularly in her quality assurance roles.