Terry Mundy
About Terry Mundy
Terry Mundy is a Customer Service Team Manager at Starling Bank with extensive experience in the financial services sector, particularly in customer experience and collections. His career includes roles at Provident Personal Credit and Welcome Financial Services, where he developed strong skills in negotiation and risk management.
Current Role at Starling Bank
Terry Mundy serves as the Customer Service Team Manager at Starling Bank. He has held this position since 2019, contributing to the bank's customer service operations in Southampton, England. In this role, he utilizes his extensive experience in the financial services industry to manage customer service teams effectively.
Previous Experience in Financial Services
Terry Mundy has a significant background in the financial services sector, with various roles focused on collections and customer experience. He worked at Provident Personal Credit Limited in multiple capacities, including Business Development Manager, Customer Experience Manager, and Business Manager. His tenure at Welcome Financial Services Ltd as LCU Collections Manager lasted for 12 years, and he also held the position of Collections Manager at The Car Finance Company (2007) Limited.
Education and Professional Development
Terry Mundy graduated from Richard Tauntons College, where he studied for one year from 1987 to 1988. This educational background provided him with a strong foundation in consulting and professional skills, which he has applied throughout his career in various roles within the financial services industry.
Skills in Customer Service and Management
Terry Mundy possesses strong skills in negotiation and risk management, essential for effectively managing customer service teams. His experience in business relationship management has enhanced his ability to maintain and improve client relationships, contributing to his success in customer service roles.