Thomas Christmas
About Thomas Christmas
Thomas Christmas is an SME Lending Operations professional with four years of experience in risk and credit management. He has a background in customer service and is currently pursuing further education in investments and securities.
Work at Starling Bank
Thomas Christmas has been employed at Starling Bank as an SME Lending Operations professional since 2020. In this role, he focuses on managing lending operations for small and medium-sized enterprises. His responsibilities include overseeing the risk and credit management processes to ensure compliance and operational efficiency.
Previous Experience in Customer Service Management
Prior to his current position, Thomas worked as a Customer Service Manager from 2019 to 2020. In this role, he was responsible for managing customer interactions and ensuring high levels of service quality. His experience in this position contributed to his understanding of customer needs and operational challenges.
Education and Expertise
Thomas is currently studying at the Chartered Institute for Securities and Investment, focusing on Investments and Securities. He has been pursuing the Investment Operations Certificate (IOC) since 2016. This educational background supports his expertise in risk and credit management, as well as his analytical skills.
Skills in Risk and Credit Management
Thomas possesses strong knowledge and experience in risk and credit management. His skills include personal and business onboarding processes, such as Know Your Customer (KYC) and Know Your Business (KYB). He also has expertise in remote management, which involves initializing and running operations effectively.
Background in Compliance and Investigation
Thomas has a background in anti-money laundering (AML), fraud prevention, and card dispute knowledge. He is experienced in handling complaints and conducting investigations, which enhances his ability to manage risks and ensure compliance within lending operations.