Thomas Manchipp
About Thomas Manchipp
Thomas Manchipp is an App Fraud Manager currently employed at Starling Bank in Cardiff, Wales. He has a background in banking with previous roles at HSBC, where he held various positions over several years.
Current Role as APP Fraud Manager
Thomas Manchipp serves as the APP Fraud Manager at Starling Bank, a position he has held since 2022. In this role, he is responsible for managing and mitigating risks associated with Authorised Push Payment (APP) fraud. His work involves developing strategies to protect customers and the bank from fraud-related incidents. He operates from Cardiff, Wales, where he applies his expertise in fraud management to enhance security measures.
Previous Experience at Starling Bank
Prior to his current role, Thomas worked at Starling Bank as a Team Leader from 2021 to 2022. During his tenure, he led a team focused on various banking operations and contributed to improving service delivery. His experience in this position laid the groundwork for his subsequent advancement to APP Fraud Manager.
Career at HSBC
Thomas Manchipp has extensive experience in the banking sector, having worked at HSBC in various capacities. He began as a Telephone Banker from 2013 to 2014, where he handled customer inquiries and transactions. He then progressed to a Complaints Handler role from 2014 to 2017, addressing customer concerns. From 2017 to 2020, he served as a Team Senior, overseeing team performance. His final role at HSBC was as Team Manager from 2020 to 2021, where he managed team operations and strategies.
Professional Background
Thomas Manchipp has built a solid professional background in the banking industry, with a focus on customer service and fraud management. His career spans over a decade, during which he has developed skills in team leadership, customer relations, and fraud prevention. His experience across different roles at HSBC and Starling Bank has equipped him with a comprehensive understanding of banking operations and risk management.