Tom Hughes
About Tom Hughes
Tom Hughes is a Resource Planning Analyst at Starling Bank in Southampton, United Kingdom, where he has worked since June 2019. He has a background in technical support and experience in dynamic contact centres, having previously held roles at Dixons Carphone and Ascensos.
Work at Starling Bank
Tom Hughes has been employed as a Resource Planning Analyst at Starling Bank since June 2019. In this role, he contributes to resource planning and management within the organization. His work is based in Southampton, United Kingdom, where he has been part of the team for five years. His responsibilities likely involve analyzing data to optimize resource allocation and improve operational efficiency.
Previous Employment Experience
Before joining Starling Bank, Tom Hughes worked at Ascensos as a Real Time Analyst from 2017 to 2019. He also held the position of Customer Service Advisor at Ascensos for a brief period in 2017. Prior to that, he was employed at Dixons Carphone as a Technical Support Advisor for nine months in 2013. His experience spans various roles in dynamic and multi-channelled contact centers.
Education and Expertise
Tom Hughes studied at the University of Chichester, where he earned a Higher National Diploma in Computer Software Engineering from 2010 to 2012. This educational background provides him with a solid foundation in technical skills relevant to his roles in resource planning and technical support.
Background in Technical Support
Tom Hughes has a background in technical support, primarily gained during his time at Dixons Carphone. This experience has equipped him with skills in troubleshooting and customer service, which are essential in contact center environments. His technical support background complements his analytical work at Starling Bank.