Tracey Lawlor
About Tracey Lawlor
Tracey Lawlor serves as the Head of App and Card Fraud at Starling Bank, bringing over 17 years of experience in the financial sector. She has held significant roles at the Financial Ombudsman Service and Citi, focusing on customer experience and compliance.
Current Role at Starling Bank
Tracey Lawlor serves as the Head of App and Card Fraud at Starling Bank, a position she has held since 2022. In this role, she is responsible for overseeing fraud prevention strategies related to app and card transactions. Her focus includes enhancing customer security and improving the overall user experience. Lawlor's leadership is characterized by her commitment to compliance and performance standards, ensuring that the bank maintains high-quality service in a rapidly evolving financial landscape.
Previous Experience at Citi
Before joining Starling Bank, Tracey Lawlor worked at Citi as the Head of Citiphone, Relationships and Complaints from 2019 to 2022. During her tenure, she managed customer relationships and addressed complaints, focusing on improving service delivery and customer satisfaction. Lawlor's experience at Citi contributed to her expertise in strategic planning and operational leadership within the financial services sector.
Experience at Financial Ombudsman Service
Tracey Lawlor was employed at the Financial Ombudsman Service as an Ombudsman from 2011 to 2019. In this role, she handled disputes between consumers and financial institutions, applying her knowledge of finance and dispute resolution. Her work involved assessing complaints and facilitating resolutions, which enhanced her skills in communication and customer advocacy.
Education and Qualifications
Tracey Lawlor has a diverse educational background in finance and project management. She studied Finance at University College Dublin, earning a Higher National Diploma from 2010 to 2011. Additionally, she completed a Project Management course at Learning People Global from 2021 to 2022. Lawlor also holds a Certificate in Dispute Resolution from Queen Margaret University, which she obtained in 2013. This educational foundation supports her extensive experience in the financial sector.
Skills and Specializations
With over 17 years of experience in the financial sector, Tracey Lawlor specializes in strategic planning, coaching, and mentoring. She is recognized for her strong interpersonal skills and effective communication abilities. Lawlor is dedicated to improving customer experiences and developing staff, demonstrating resilience and drive in her leadership roles. Her focus on compliance and quality performance is evident in her work across various organizations.