Vivien Milea
About Vivien Milea
Vivien Milea is a Quality Assurance Analyst at Starling Bank, where she has worked since 2021. She has extensive experience in customer service and management, having held various roles at Compass Group and Starling Bank since 2016.
Current Role at Starling Bank
Vivien Milea has been employed at Starling Bank as a Quality Assurance Analyst since 2021. In this role, she focuses on maintaining the quality of services provided by the bank. Her responsibilities include assessing processes and ensuring compliance with established standards. She operates from Southampton, England, and has accumulated three years of experience in this position.
Previous Experience at Starling Bank
Before her current role, Vivien worked at Starling Bank as a Customer Service Operator from 2019 to 2021. During this two-year period, she handled customer inquiries and resolved issues related to banking services. She initially joined as a Customer Service Operator for one month in 2019 before continuing in the role for an extended period.
Work at Compass Group
Vivien Milea has held multiple positions at Compass Group. She served as a Barista Maestro/Supervisor at Costa Southampton General Hospital from 2016 to 2017 for 11 months. Following this role, she transitioned to the position of Unit Manager in Chandler's Ford, where she has been working since 2017. In her current role, she manages HR and payroll responsibilities for two units while ensuring high standards of customer service.
Education and Expertise
Vivien has developed a unique skill set through her diverse work experiences. Her background in customer service and quality assurance has equipped her to effectively handle customer complaints, particularly those related to financial matters. This expertise is crucial in her roles at both Starling Bank and Compass Group.