Adam Gibson
About Adam Gibson
Adam Gibson is a Process Mapping Analyst at Starling Bank, where he has worked since 2020. He has a diverse background in customer service and operational roles across various organizations in the banking and service sectors.
Work at Starling Bank
Adam Gibson has been employed at Starling Bank since 2020 as a Process Mapping Analyst. In this role, he collaborates with leadership and subject matter experts to refine operational processes. Prior to his current position, he served as a Training and Quality Coordinator from 2018 to 2020 and as a Quality Assurance Analyst for a brief period in early 2020. He also worked as a Customer Service Representative from 2017 to 2018. His responsibilities include designing process maps using Lucidchart and maintaining the bank's online knowledge platform to ensure the accuracy of information.
Previous Work Experience
Before joining Starling Bank, Adam Gibson held various positions in the banking and customer service sectors. He worked at Lloyds Banking Group as a Case Handler from 2015 to 2016 and at RBS as an Expert Complaint Handler from 2012 to 2014. Additionally, he served as a Membership Advisor at The MDU from 2014 to 2015 and as a North London Complaints and Enquiries Advisor at tRIIO from 2016 to 2017. His early career included a role as a Customer Service Advisor at Argos from 2006 to 2008.
Education and Expertise
Adam Gibson studied at the University of Leeds, where he earned a Bachelor of Arts (B.A.) degree from 2008 to 2011. He also attended Judgemeadow Community College from 2001 to 2006 and Wyggeston & Queen Elizabeth I College from 2006 to 2008. His educational background provides a foundation for his expertise in process mapping and operational efficiency within the banking sector.
Skills and Responsibilities
In his role as a Process Mapping Analyst, Adam Gibson designs process maps to accompany documentation for the operations department. He is part of the Customer Experience team, focusing on developing and designing operational processes. His work involves regular collaboration with leadership and departmental subject matter experts to streamline operations. He also maintains and updates the bank's online knowledge platform to ensure that information remains accurate and current.