Adam Walker
About Adam Walker
Adam Walker serves as the Contact Centre Team Manager at Starling Bank, a position he has held since 2018. He previously worked as an Adjudicator at the Financial Ombudsman Service and has a background in marketing from his time at Atkinson Mcleod Estate Agents.
Work at Starling Bank
Adam Walker has served as the Contact Centre Team Manager at Starling Bank since 2018. In this role, he oversees the operations of the contact center, ensuring efficient communication and service delivery to customers. His tenure at Starling Bank spans six years, during which he has contributed to the growth and development of the team's capabilities in London, England.
Previous Experience in Financial Services
Before joining Starling Bank, Adam Walker worked at the Financial Ombudsman Service as an Adjudicator from 2015 to 2018. In this position, he was responsible for resolving disputes between consumers and financial service providers. His experience in this role provided him with a strong foundation in customer service and conflict resolution.
Experience in Marketing
Adam Walker's career began in the marketing sector, where he worked as a Marketing Consultant at Atkinson Mcleod Estate Agents from 2014 to 2015. In this role, he focused on developing marketing strategies to enhance the agency's visibility and client engagement in London.
Education in Psychology
Adam Walker studied at the University of Birmingham, where he earned a Bachelor of Science degree in Psychology from 2008 to 2011. This educational background has equipped him with insights into human behavior, which can be beneficial in his roles in customer service and management.