Alan Matthews
About Alan Matthews
Alan Matthews serves as the PCA Onboarding Team Lead at Starling Bank, where he has worked since 2020 in Cardiff, Wales. He previously held positions at Waitrose and Centrica, and he holds a Bachelor of Arts (Hons) in Automotive Design from Swansea Metropolitan University.
Work at Starling Bank
Alan Matthews has been a member of the PCA onboarding team at Starling Bank since 2020. He progressed to the role of PCA Onboarding Team Lead in 2021. His tenure at Starling Bank spans four years, during which he has contributed to the onboarding processes in Cardiff, Wales.
Previous Employment Experience
Before joining Starling Bank, Alan Matthews worked at Waitrose as a Cashier from 2012 to 2016. He then transitioned to Centrica, where he served as a Customer Service Representative from 2016 until 2020. His experience in these roles provided him with a foundation in customer service and retail operations.
Education and Expertise
Alan Matthews studied at Swansea Metropolitan University from 2006 to 2010, where he earned a Bachelor of Arts (BA) (Hons) in Automotive Design. This educational background has equipped him with skills relevant to design and customer engagement.
Career Progression
Alan Matthews has demonstrated a clear career progression from customer service roles to a leadership position in onboarding at Starling Bank. His work history reflects a commitment to enhancing customer experiences and streamlining onboarding processes.