Alexander Gray
About Alexander Gray
Alexander Gray is a Customer Service Coach at Starling Bank, where he has worked since 2021 after transitioning from a customer support role. He holds a Bachelor of Laws (LLB) from Swansea University and has a background in hospitality management.
Work at Starling
Alexander Gray began his career at Starling Bank in a customer support role in 2020. He worked in this position for 10 months before being promoted to Customer Service Coach in 2021. In his current role, he utilizes his management skills and background in law to enhance customer service strategies. He has been with Starling Bank for a total of three years, contributing to the development of customer support initiatives in Cardiff, Wales.
Education and Expertise
Alexander Gray studied at Swansea University from 2016 to 2019, where he earned a Bachelor of Laws (LLB). His education in law provides him with a unique perspective that he applies to his role as a Customer Service Coach. Prior to attending university, he completed his studies at The Chase High School and The Chase Sixth Form College, where he built a foundation for his academic and professional pursuits.
Background in Hospitality
Before transitioning to the banking sector, Alexander Gray worked in the hospitality industry as an Assistant Manager at Las Iguanas from 2018 to 2020. This experience allowed him to develop essential management skills and customer service techniques, which he later applied in his roles at Starling Bank. His background in hospitality has informed his approach to customer service coaching, emphasizing effective communication and problem-solving.
Career Progression
Alexander Gray's career progression reflects his adaptability and commitment to professional growth. Starting as a Customer Support representative at Starling Bank, he quickly advanced to the role of Customer Service Coach within a year. His ability to leverage his previous experience in hospitality and his legal education has allowed him to contribute effectively to the customer service team.