Catherine O'reilly
About Catherine O'reilly
Catherine O'Reilly serves as the Collections Team Leader at Starling Bank, a position she has held since 2021. Previously, she worked in similar roles at MotoNovo Finance and as a Retentions Advisor at EE.
Work at Starling Bank
Catherine O'Reilly has been serving as the Collections Team Leader at Starling Bank since 2021. In this role, she is responsible for overseeing the collections process, ensuring effective management of accounts, and implementing strategies to optimize recovery efforts. Her experience in this position contributes to the bank's commitment to maintaining customer relationships while managing outstanding debts.
Previous Experience at MotoNovo Finance
Before joining Starling Bank, Catherine O'Reilly worked at MotoNovo Finance as a Collections Team Leader from 2014 to 2021. During her seven years in this role, she developed and executed collection strategies, managed team performance, and improved operational efficiencies within the collections department. Her tenure at MotoNovo Finance provided her with extensive experience in the finance sector.
Career Background at EE
Catherine O'Reilly began her career at EE, where she worked as a Retentions Advisor from 2008 to 2014. In this role, she focused on customer retention strategies, engaging with clients to address their needs and concerns. Her six years at EE laid the foundation for her skills in customer service and team leadership.
Professional Expertise in Collections
Catherine O'Reilly has developed significant expertise in collections management throughout her career. Her roles have involved leading teams, implementing effective collection strategies, and enhancing customer engagement. This expertise is evident in her ability to navigate complex situations while maintaining a focus on recovery and customer satisfaction.