Charlotte Hocking Brown
About Charlotte Hocking Brown
Charlotte Hocking Brown is a Team Lead at Starling Bank in Cardiff, Wales, with a background in animal sciences and extensive experience in customer service within the financial sector. She has a strong focus on delivering excellent customer service and expertise in payroll management.
Work at Starling
Charlotte Hocking Brown has been serving as a Team Lead at Starling Bank since 2020. In this role, she focuses on delivering exceptional customer service within the financial services sector. Her responsibilities include overseeing team performance and ensuring that clients receive the highest quality of service. She is based in Cardiff, Wales, and has contributed to the bank's commitment to customer satisfaction.
Education and Expertise
Charlotte Hocking Brown studied Animal Sciences at Bridgend College, where she achieved a BTEC in Animal Studies from 2009 to 2012. Prior to that, she attended Bassaleg Comprehensive School, earning GCSE and AS Levels. Additionally, she completed a Higher National Diploma in Animal Management at Usk College from 2007 to 2009. Her educational background, while focused on animal sciences, has complemented her expertise in payroll management within the banking sector.
Background
Charlotte Hocking Brown began her career at Nationwide Building Society, working as a Customer Representative from 2013 to 2016. She then transitioned to Sonovate, where she held the position of Customer Service Representative for one year before advancing to Team Leader from 2018 to 2020. Her diverse experience in customer service roles has shaped her approach to client relations in the financial industry.
Achievements
Throughout her career, Charlotte Hocking Brown has maintained a high standard of work and is recognized for fostering a positive work environment. Her commitment to ensuring that all clients receive the best possible customer service has been a key focus in her roles within the financial services industry.