Charlotte Stone
About Charlotte Stone
Charlotte Stone is a Card Fraud Analyst currently employed at Starling Bank in London, England, with a background in financial dispute investigations and consumer credit regulations.
Current Role at Starling Bank
Charlotte Stone serves as a Card Fraud Analyst at Starling Bank, a position she has held since 2021. In this role, she focuses on investigating financial trends and monitoring dispute chargebacks. Her responsibilities include reviewing regulations to ensure optimal outcomes for consumers and completing financial reconciliations to balance customer accounts with bank records. She operates out of London, England, and has accumulated three years of experience in this role.
Previous Experience at Vanquis Bank
Charlotte Stone has extensive experience at Vanquis Bank, where she worked in various roles from 2018 to 2021. She started as a Claims/Disputes Investigator for seven months in 2018, followed by an eleven-month tenure as a Disputes Investigator. From 2019 to 2021, she served as a Fraud Operations Investigations Specialist for two years. In 2021, she briefly held the position of Section 75 Specialist for three months. Her work involved in-depth knowledge of Section 75 of the Consumer Credit Act and the end-to-end Visa Dispute Processes.
Educational Background
Charlotte Stone completed her secondary education at Rochester Grammar School, achieving 11 A* - C grades in her GCSEs from 2007 to 2012. She then pursued A Levels at the same institution from 2012 to 2014. Following her A Levels, she attended Oxford Brookes University, where she studied Communication and Media Studies, earning a Bachelor's degree from 2014 to 2017.
Early Career Experience
Before entering the financial sector, Charlotte Stone gained experience in customer service roles. She worked as a Crew Member at BOWLPLEX LIMITED for five months in 2015 and at Hollywood Bowl Group Plc for eleven months from 2013 to 2014. Additionally, she served as a Supervisor at Greene King for nine months in 2017. These positions helped her develop skills in customer interaction and team management.