Chetan Patel
About Chetan Patel
Chetan Patel is an SME Collection Specialist in Credit & Lending at Starling Bank, where he assesses the financial circumstances of business customers and develops action plans. With over 17 years of experience in the banking sector, he has held various roles, including Personal Banker and Select Relationship Manager at Santander UK.
Work at Starling
Chetan Patel has been employed at Starling Bank as an SME Collection Specialist in the Credit & Lending department since 2021. In this role, he assesses the financial circumstances of business customers and proposes recommended action plans. He collaborates with various teams across the bank, including customer service, banking, fraud, and legal departments. His responsibilities include monitoring accounts to identify outstanding debts or loans that may be in default and encouraging timely debt payments. Chetan actively seeks to improve policies, processes, procedures, and workflows within the collections department.
Previous Experience at Santander UK
Before joining Starling Bank, Chetan Patel worked at Santander UK for a total of 17 years. He served as a Personal Banker from 2004 to 2013, followed by a position as a Select Relationship Manager from 2013 to 2021. His extensive experience at Santander provided him with a solid foundation in banking and customer relationship management, contributing to his expertise in the financial sector.
Education and Expertise
Chetan Patel studied at Uwic Business School Cardiff, where he pursued a course in Business and Information Technology, achieving a Higher National Certificate (HNC) from 2003 to 2005. He completed his secondary education at Hawthorn High School from 1993 to 1998. His educational background supports his professional expertise in banking and lending, enabling him to effectively assess financial situations and develop action plans for clients.
Industry Experience
Chetan Patel has over 17 years of experience in the banking industry, demonstrating adaptability to changes within the sector. His career spans various roles and responsibilities, equipping him with a comprehensive understanding of banking operations and customer service. His experience includes working in collections, relationship management, and personal banking, which has contributed to his skill set in financial assessment and customer engagement.